Complaints

Excellent customer service is very important to me, and I always welcome feedback from my clients.

If however, you have cause for complaint, you should first raise your concerns during the mediation, or within 7 days of the mediation meeting via email to fiona.salmon@azurmediationservices.co.uk

Please state the name of the parties concerned, the date of the mediation and the nature of your concern.

• All complaints will be acknowledged in writing within 5 days
• All complaints will be investigated and responded to within 21 days of receipt
• If further time is required for the investigation, then the complainant will be notified in writing
• If our response is not acceptable, then the complainant can appeal to the Civil Mediation Council on certain grounds.
• You can find further information of the CMC process for appeals by clicking here https://civilmediation.org/for-the-public/complaints/